Elevate your communications directly on Instagram

Instagram Messenging is now available on MessageBird! Integrate your Instagram interactions into your existing support and sales processes with MessageBird to boost your team’s productivity, drive sales and build brand loyalty — all through your customers’ favorite app.

Continue reading

Get started with the MessageBird extension on Firebase

The MessageBird extension on Firebase connects you to the world’s largest omnichannel portfolio to deliver messages and notifications on all of your customers’ preferred channels. Powered by MessageBird’s global connectivity, this means you can reach your customers quickly — and anywhere in the world! 

Continue reading

Welcome to the Nest, SparkPost!

We’re excited to announce MessageBird’s intention to acquire SparkPost, the world’s largest commercial email provider.

Continue reading

Expert: Modernizing communications to enhance customer experience

For more than 50 years, Expert has been a customer and service-oriented franchise retailer in home electronics across the Netherlands. In partnering with MessageBird, Expert centralized its customer communications between its HQ and local stores while adding new channels for customers to reach them on. It also used Flow Builder to automatically route incoming messages to the right store or customer support member at HQ and to help reduce manual response times. After only two months, Expert has experienced an increase in the amount of tickets raised, clicks on the WhatsApp button and customer satisfaction.

Continue reading

How to use WhatsApp API reporting to enable a SMS or Voice fallbacks

With MessageBird’s Flow Builder, you can automatically know if a WhatsApp message was delivered, and use SMS or Voice as a fallback option to ensure you reach your client.

Continue reading