How MessageBird’s Omnichannel Widget can turn your website into a conversation starter

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Alistair Skelton

We recently launched our Omnichannel Widget, which combines Live Chat messaging with MessageBird's omnichannel capabilities. By enabling users to start or continue conversations in their favorite channels like WhatsApp, Messenger, and more, we allow online businesses to talk to users and nurture leads like never before.  

The demand for a cohesive omnichannel customer experience is clear. 90% of users expect seamless and consistent messaging across multiple channels. 73% of shoppers use more than one channel during their shopping journey, and 66% of consumers use three or more channels to contact customer service. Unsurprisingly, online businesses have quickly caught on to this shift in consumer behaviour, with the number of companies investing in omnichannel experiences jumping from 20% to more than 80%.

MessageBird’s Omnichannel Widget meets users where they are, wherever they want to move their conversations to, while turning any landing page into a conversation starter. 

In a matter of minutes, you can fully customize the look, sound, and feel of the Omnichannel Widget to complement your brand and embed it on your own website with little-to-no dependency on your development team. On top of Live Chat messaging directly on the page, you’re also able to configure which communication channels your customers can start conversations on or bridge ongoing Live Chat conversations to - ensuring users are no longer tied to their laptops waiting for a response.

These channels now include WhatsApp, Facebook Messenger, Voice, SMS, Email, Telegram, LINE, WeChat, Viber, Twitter DM, and many more on the horizon! You can also use Flow Builder or FAQ Bots to create smart, human-like chatbot conversations to answer routine customer questions, capture high-value opportunities, and handover to your agents when necessary. The possibilities are endless. 

Are you ready to get started for free? We can’t wait to see the customer experiences you create with MessageBird’s Omnichannel Widget. Go live in 60 seconds, here.