3 Ways to Drive Efficient Customer Support with WhatsApp

Support customers at scale with WhatsApp and MessageBird. Save on support costs, reduce agent workloads, and improve the customer experience.

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How to use WhatsApp API reporting to enable a SMS or Voice fallbacks

With MessageBird’s Flow Builder, you can automatically know if a WhatsApp message was delivered, and use SMS or Voice as a fallback option to ensure you reach your client.

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Best Practices for WhatsApp API Message Templates and Session Messages

WhatsApp Message Templates and Session Messages allow you to actively communicate and build engaging experiences with your customers. Learn how to send templated support messages, notifications, account updates, alerts, and two-factor authentication codes.

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Save 40% on 2FAs by sending One-Time Passwords with MessageBird’s WhatsApp API

At MessageBird, we believe in the power of omnichannel messaging to delight customers by connecting with them asynchronously on their preferred channels; omnichannel also provides an excellent means for implementing 2FA or MFA. By leveraging a channel like WhatsApp, we’ve seen customers save up to 40% on costs while also increasing conversion rates and effectiveness.

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