How to use SMS to bridge online and offline retail shopping

Customer experience impacts sales. Buyers with great past experiences spend 140% more compared to those with poor experiences. And in today’s connected world, that experience is directly linked to customer service.

Continue reading

5 Reasons Why You Should Use SMS Forms for Customer Feedback

Modern business is built on customer feedback. You need data to create better customer experiences, or even just to provide your service. The problem many businesses run into is that nobody enjoys filling out a form.

Continue reading