Expert: Modernizing communications to enhance customer experience

For more than 50 years, Expert has been a customer and service-oriented franchise retailer in home electronics across the Netherlands. In partnering with MessageBird, Expert centralized its customer communications between its HQ and local stores while adding new channels for customers to reach them on. It also used Flow Builder to automatically route incoming messages to the right store or customer support member at HQ and to help reduce manual response times. After only two months, Expert has experienced an increase in the amount of tickets raised, clicks on the WhatsApp button and customer satisfaction.

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PagerDuty: Enabling real-time notifications at scale using MessageBird

PagerDuty makes alerting dependable, simple and accessible, so that its customers can keep their digital services up and running properly. Pairing this with MessageBird’s telecom infrastructure, PagerDuty’s platform helps to reduce downtime and outages for its customers around the globe.

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OneKlinik: Democratizing healthcare through WhatsApp Copy

OneKlinik is a tech-enabled primary care provider working to make in-person and virtual care accessible to everyone in Indonesia. Since the company launched its digital consulting service in June of 2020, OneKlinik has already helped tens of thousands of patients including a number of large corporate customers. By integrating MessageBird into its online and offline processes, OneKlinik is able to provide timely and proactive healthcare to people across Indonesia. 

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NUJEK: Using WhatsApp and Flow Builder to increase customer satisfaction

NUJEK, an on-demand platform in Indonesia, provides delivery of food and groceries along with other professional transportation services all in one mobile app. This has allowed it to grow to serve more than 250,000 customers across Indonesia. Since partnering with MessageBird, NUJEK’s whole communications journey — from customers, couriers and partners — has become more efficient and reliable.

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Glovo: Communications that make city life more accessible

Glovo is an on-demand delivery app created to deliver the best products within a city — from food to pharmaceuticals. Since partnering with MessageBird, Glovo’s lead to acquisition of drivers upscaled by 200%. Furthermore, its courier retention rose by 20% in some segments and its local business partners experienced 40% time saved while onboarding.

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Guzman y Gomez: Digitizing an excellent in-store customer experience

Guzman y Gomez (GyG) is a casual dining restaurant chain that operates over 150 locations across Australia, Singapore, Japan and the U.S. In just a matter of days, MessageBird helped GyG rapidly pivot online and stay connected with its customer base; they consolidated communications into one platform, implemented automation and integrated into existing software. 

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Reorder: Using WhatsApp to power a more profitable and efficient food ordering experience

In partnering with MessageBird, Reorder has been able to rapidly develop and bring its solution to market. Integrating with WhatsApp’s APIs, Reorder offers their clients a robust WhatsApp shop to connect with customers that’s free of the headaches that came with the simple WhatsApp group. “Before, shops added/deleted people manually to a large group,” explained Mallee. “Now, end-customers send a direct message to one of our clients, and our platform automatically shares the menu, takes and confirms the order, sends a payment link, and finally a confirmation code when the payment is complete.”

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OLX: Automating engagement with 50,000 WhatsApp sellers to drive revenue

Recently, OLX partnered with MessageBird to better connect with their customers through WhatsApp, SMS, and Voice and create automated communication flows on those channels. Now, OLX sees increased engagement and upselling to their B2C sellers, better connections to their C2C sellers to help them sell on OLX, and proactive engagement with buyers through personalized ads.

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Crown Coronation: A better way to reliably collect COVID-19 data at scale

Crown Coronation is an innovative, international clinical trial created in response to COVID-19, aiming to help decrease the chance of catching COVID-19 or that reduces the symptoms when you do get it. The Comprehensive Clinical Trials Unit at University College of London, was tasked with setting up a massive, distributed trial across the United States and South Africa as quickly as possible to help combat the pandemic. 

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Aramex: Courier communications 3x more productive

Aramex ANZ is a leading logistics provider serving the Australia and New Zealand regions. “We offer a cost-effective, reliable, timetabled courier service,” said Ruby Wolff, COO of Aramex ANZ. “Backed up by the latest innovative technology and real-time track and trace facilities, Aramex Australia & New Zealand is the ideal choice for businesses of all sizes, domestic and international.” As part of that commitment to using the latest technology, Aramex was in search for a communication partner to enhance their customer communications.

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DrDoctor: Communications that save hospitals millions annually

DrDoctor empowers hospitals across the UK to modernize patient care via automated, digitized communications. Using MessageBird Flow Builder, DrDoctor enables National Health Service (NHS) hospitals to send programmatic SMS and Voice messages to patients, drastically reducing no-shows and missed appointments.

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Connectera: Bringing farming into the 21st Century

As Connecterra expanded worldwide, it needed a cloud communications provider that could deliver SMS alerts and notifications quickly and reliably to farmers in some of the most remote corners of the world. Connecterra chose MessageBird to automate communication with farmers via SMS messaging.

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Ticketswap: Powering person-to-person ticket resales

TicketSwap is a platform that provides a convenient and fair place to buy and sell e-tickets for concerts, festivals, sports events, theatre, and the like. The company keeps transactions legitimate through its SecureSwap program and minimizes overpricing by capping resale mark-ups at 20 percent. For TicketSwap, providing quick, reliable communications around transactions and ensuring that its users are legitimate is critical to delivering secure, transparent resale experiences. To authenticate buyers and sellers and keep them up-to-date, TicketSwap leverages MessageBird SMS and Programmable Email.

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