Marketing automation platforms (e.g. Salesforce Marketing Cloud, Marketo, etc.) are great at sending 1 time emails or messages to individuals, at scale. But, how can you drive more conversational engagements with your customers?
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In 2019, the ecommerce retail industry saw $3.5 trillion in global sales. Online retail is one of the world’s fastest-growing markets, and the competition for customers is fierce...
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Being on hold is one of the worst experiences, but many companies still put their customers through the wait. Improve the customer experience by letting them hang up, go on with their life, and get a call back from the next available rep.
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Around 80% of your revenue can likely be attributed to about 20% of your customer base. Find out how to help your most valuable customers skip the line and talk to your best performing reps as soon as possible.
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Businesses might fall under the mistaken assumption that once their customer has completed an order, the job is pretty much done. However, getting that parcel to their doorstep can make or break the whole experience.
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To deliver convenient, competitive experiences, businesses have to meet customers on their terms, on their turf. But until recently, this was easier said than done.
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