How to create a better waiting experience when call queues fill up

Being on hold is one of the worst experiences, but many companies still put their customers through the wait. Improve the customer experience by letting them hang up, go on with their life, and get a call back from the next available rep.

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How to prioritize your most important customers

Around 80% of your revenue can likely be attributed to about 20% of your customer base. Find out how to help your most valuable customers skip the line and talk to your best performing reps as soon as possible.

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A guide to improving customer service efficiency through communication automation

Enable cross-functional collaboration and empower sales, marketing, and support teams to use existing date to communicate effectively with customers in this handy guide.

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Hey, Where’s My Order?

Businesses might fall under the mistaken assumption that once their customer has completed an order, the job is pretty much done. However, getting that parcel to their doorstep can make or break the whole experience.

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How a UK startup is helping NHS hospitals save millions and upgrade patient experiences with cloud communications

To deliver convenient, competitive experiences, businesses have to meet customers on their terms, on their turf. But until recently, this was easier said than done.

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