How to create a better waiting experience when call queues fill up

Being on hold is one of the worst experiences, but many companies still put their customers through the wait. Improve the customer experience by letting them hang up, go on with their life, and get a call back from the next available rep.

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How to automate resolving queries that don’t need a human response

In this how-to, we will be looking at a company tasked with delivering parcels. Our objective is to reduce the number of times a courier arrives at a closed door and reduce the load on the contact center.

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How to prioritize your most important customers

Around 80% of your revenue can likely be attributed to about 20% of your customer base. Find out how to help your most valuable customers skip the line and talk to your best performing reps as soon as possible.

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How to deflect inquiries to lower-cost channels

Customers don’t want to be on the phone, they just want a quick response. The problem is that they often aren't aware of the alternative support channels available to them.

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A guide to improving customer service efficiency through communication automation

Enable cross-functional collaboration and empower sales, marketing, and support teams to use existing date to communicate effectively with customers in this handy guide.

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