Don’t leave your customers hanging

When you take the “live” out of Live Chat, you will create a very frustrating experience that will leave a bad taste in your customers’ mouths. “Don’t leave me hanging!” - this is what all your customers are saying while they wait patiently on Live Chat. If customers don’t get the support in the medium, platform, and timeline they expect, they’ll up and leave. The customer support experience is a dealbreaker.

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