NUJEK: Using WhatsApp and Flow Builder to increase customer satisfaction

NUJEK, an on-demand platform in Indonesia, provides delivery of food and groceries along with other professional transportation services all in one mobile app. This has allowed it to grow to serve more than 250,000 customers across Indonesia. Since partnering with MessageBird, NUJEK’s whole communications journey — from customers, couriers and partners — has become more efficient and reliable.

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Glovo: Communications that make city life more accessible

Glovo is an on-demand delivery app created to deliver the best products within a city — from food to pharmaceuticals. Since partnering with MessageBird, Glovo’s lead to acquisition of drivers upscaled by 200%. Furthermore, its courier retention rose by 20% in some segments and its local business partners experienced 40% time saved while onboarding.

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Save 40% on 2FAs by sending One-Time Passwords with MessageBird’s WhatsApp API

At MessageBird, we believe in the power of omnichannel messaging to delight customers by connecting with them asynchronously on their preferred channels; omnichannel also provides an excellent means for implementing 2FA or MFA. By leveraging a channel like WhatsApp, we’ve seen customers save up to 40% on costs while also increasing conversion rates and effectiveness.

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Guzman y Gomez: Digitizing an excellent in-store customer experience

Guzman y Gomez (GyG) is a casual dining restaurant chain that operates over 150 locations across Australia, Singapore, Japan and the U.S. In just a matter of days, MessageBird helped GyG rapidly pivot online and stay connected with its customer base; they consolidated communications into one platform, implemented automation and integrated into existing software. 

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Running your business from a spreadsheet, with customer notifications

While today there are countless CRM and ERP systems out there, for companies small and large, I still see businesses and teams relying on the tried and tested spreadsheet to keep track of and automate their work. Those teams can use MessageBird to bring those spreadsheets to life.

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