PagerDuty: Enabling real-time notifications at scale using MessageBird

PagerDuty makes alerting dependable, simple and accessible, so that its customers can keep their digital services up and running properly. Pairing this with MessageBird’s telecom infrastructure, PagerDuty’s platform helps to reduce downtime and outages for its customers around the globe.

Continue reading

Best Practices for WhatsApp API Message Templates and Session Messages

WhatsApp Message Templates and Session Messages allow you to actively communicate and build engaging experiences with your customers. Learn how to send templated support messages, notifications, account updates, alerts, and two-factor authentication codes.

Continue reading

NUJEK: Using WhatsApp and Flow Builder to increase customer satisfaction

NUJEK, an on-demand platform in Indonesia, provides delivery of food and groceries along with other professional transportation services all in one mobile app. This has allowed it to grow to serve more than 250,000 customers across Indonesia. Since partnering with MessageBird, NUJEK’s whole communications journey — from customers, couriers and partners — has become more efficient and reliable.

Continue reading

Glovo: Communications that make city life more accessible

Glovo is an on-demand delivery app created to deliver the best products within a city — from food to pharmaceuticals. Since partnering with MessageBird, Glovo’s lead to acquisition of drivers upscaled by 200%. Furthermore, its courier retention rose by 20% in some segments and its local business partners experienced 40% time saved while onboarding.

Continue reading

Save 40% on 2FAs by sending One-Time Passwords with MessageBird’s WhatsApp API

At MessageBird, we believe in the power of omnichannel messaging to delight customers by connecting with them asynchronously on their preferred channels; omnichannel also provides an excellent means for implementing 2FA or MFA. By leveraging a channel like WhatsApp, we’ve seen customers save up to 40% on costs while also increasing conversion rates and effectiveness.

Continue reading