How to prioritize your most important customers

Around 80% of your revenue can likely be attributed to about 20% of your customer base. Find out how to help your most valuable customers skip the line and talk to your best performing reps as soon as possible.

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How to create a better waiting experience when call queues fill up

Being on hold is one of the worst experiences, but many companies still put their customers through the wait. Improve the customer experience by letting them hang up, go on with their life, and get a call back from the next available rep.

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A guide to improving customer service efficiency through communication automation

Enable cross-functional collaboration and empower sales, marketing, and support teams to use existing date to communicate effectively with customers in this handy guide.

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Omnichannel Strategies for Marketing Professionals

Earlier this week, Tripolis connected with MessageBird to learn more about omnichannel strategies for marketing professionals. Read on for the interview.

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PSD2 is Approachingā€¦ Have You Started Testing SCA Compliance?

Financial institutions across the European Economic Area (EEA) are getting ready for PSD2 to come into full effect. Read more to see how your company can prepare itself.

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