Increase shopper engagement and drive online sales with omnichannel messaging

In 2019, the ecommerce retail industry saw $3.5 trillion in global sales. Online retail is one of the world’s fastest-growing markets, and the competition for customers is fierce...

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MessageBird launches Inbox to bring seamless, omnichannel support to businesses—for free

Today, MessageBird launched Inbox: a free, omnichannel customer support tool for businesses of all sizes.

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Conquer all messaging platforms, win more customers

Streamline your customer service and customer support setups with MessageBird’s Conversations API and WhatsApp for Business.

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How to deflect inquiries to lower-cost channels

Customers don’t want to be on the phone, they just want a quick response. The problem is that they often aren't aware of the alternative support channels available to them.

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How to automate resolving queries that don’t need a human response

In this how-to, we will be looking at a company tasked with delivering parcels. Our objective is to reduce the number of times a courier arrives at a closed door and reduce the load on the contact center.

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