Increase shopper engagement and drive online sales with omnichannel messaging

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MessageBird Team

March 26, 2020

Customer Experience

In 2019, the ecommerce retail industry saw $3.5 trillion in global sales. Online retail is one of the world’s fastest-growing markets, and the competition for customers is fierce...

MessageBird launches Inbox to bring seamless, omnichannel support to businesses—for free

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Joey van Ommen

March 11, 2020

Inbox

Today, MessageBird launched Inbox: a free, omnichannel customer support tool for businesses of all sizes.

Conquer all messaging platforms, win more customers

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Eric Arikan

February 27, 2020

Conversations

Streamline your customer service and customer support setups with MessageBird’s Conversations API and WhatsApp for Business.

How to deflect inquiries to lower-cost channels

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Kay Vink

January 29, 2020

Customers don’t want to be on the phone, they just want a quick response. The problem is that they often aren't aware of the alternative support channels available to them.

How to automate resolving queries that don’t need a human response

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Kay Vink

January 28, 2020

In this how-to, we will be looking at a company tasked with delivering parcels. Our objective is to reduce the number of times a courier arrives at a closed door and reduce the load on the contact center.